5 Benefits of Hiring a Remote Call Center
Take the stress out of your office by hiring a remote call center today!
By Kandy Morales
“I didn’t even realize I needed Apex’s (remote scheduling) services until they reached out and offered them to me. Now, I have time to focus on the more important things in my day-to-day business.” – N. Crowder, PMP Services
Often, the most difficult and tedious tasks in a business can be customer service, especially if it involves scheduling. With company growth, comes more responsibility. This can include, but is not limited to, more customers, demands, complaints, and questions. All of this can be considerably overwhelming for small companies, as they constantly engage with customers and possibly guide them through small, basic steps, repetitiously.
Many companies are turning towards outsourcing their call centers, as a result of the aforementioned. Remote call center agents may work from their home or from a collective location offsite.
The distribution of responsibilities is beneficial to a company in countless ways. With little-to-no overhead investment or additional equipment, a company can see the savings of hiring a remote call center, almost immediately.
Read on to find out about 5 of the benefits of outsourcing:
1. They Are Cost-Effective
Without a doubt, there are significant savings to time and money when you hire remote agents.- Eliminate the budget for additional IT equipment. Remote agents provide their own.
- Maintenance costs for IT equipment. Remote agents are responsible for taking care of their equipment, from their own funds.
- Trim down the office space. There’s no need to rent or set aside a call center room.
2. You Don’t Have To Pay Them During Off Season or Overtime
I think it is safe to say that all businesses experience a high and low season. When business is booming, the role of remote agents are even more crucial.
Remote agents can be contracted according to the schedule of high and low seasons. By doing this, it will ensure that the call center can handle peak volumes of calls and also night, weekend, and holiday calls without additional payment. Not to mention, if you hire a remote call center like Apex Total Service, you can have peace of mind that you’ll never pay overtime fees!
3. You Can Keep Your Employees Motivated
Difficulty arises when businesses have to tell their employees they must stay later, work longer shifts, or cover holidays due to changes.
Employees may have been informed about this ahead of time; however, it does not negate the negative feelings that can result when the dreaded day arrives. Hiring remote agents can help get employees home on time to their families and keeps their spirits high. In the end, this results in higher morale and productivity among your employees.
4. Eliminate Staffing/HR Issues
By using a company that provides remote scheduling services, like Apex Total Service, employers can avoid the headaches that come with hiring individuals one-by-one.
Some of those headaches that are relieved are:
- Decreased time spent hiring each remote agents
- Reduced expense of background checks
- Excessive training time eliminated
- Not worrying whether shifts are scheduled and covered
- Never deal with HR-related issues
5. Remove the Headaches of Managing an Entire Team
Running a team of remote call center agents is much easier and manageable than an in-house team of call center agents.
Hours upon hours a month, are spent in meetings by many companies. With a team of remote agents, you consult directly with the company you hired and they will manage their team. There’s typically not a need to micromanage your remote agents. By doing this, you are defeating one of the purposes of having them aboard.
